1. Introduction and Purpose of This Policy
Welcome to Jili. This privacy policy explains how the Jili platform collects, uses, stores, and protects your personal information. By registering, playing games, or using any of our services, you are deemed to have agreed to this privacy policy. We want you to know just how seriously we take the protection of your data.
Jili has established itself as a trusted online gaming platform. Our privacy policy is more than a legal obligation — it is a firm commitment to our users. Our goal is to ensure every Bangladeshi user can enjoy their time on Jili safely and with complete confidence.
2. What Data Do We Collect?
We collect certain information to keep your Jili experience seamless and personalized. This information falls into two main categories:
- Registration Information: Full name, email address, date of birth, country/region, and contact details.
- Identity Verification Details: A copy of your national ID or passport (as part of the KYC process).
- Financial Information: Deposit and withdrawal history — full card or account numbers are not stored.
- Device & Connection Information: IP address, browser type, device model, and operating system.
- Gaming Activity: Game history, bet amounts, win/loss records, and activity timestamps on the platform.
- Cookies & Tracking Data: Cookies are used to enhance your browsing experience.
Important: Jili never stores your full payment card number or mobile banking PIN. We always use tokenization to ensure your financial security.
3. How Is Your Data Used?
Jili uses the information it collects only for specific purposes. Here is a transparent breakdown of how your data is put to use:
- To help you create and manage your account.
- To deliver a personalized gaming experience.
- To inform you about promotions, bonuses, and offers — with your consent.
- To detect and prevent fraud and unlawful activity.
- To promote responsible gaming and monitor gaming behavior.
- To meet legal and regulatory requirements.
- To provide customer support and technical assistance.
4. Who Is Your Data Shared With?
We respect your privacy. Information is shared with third parties only in the following limited circumstances:
- Payment Processor: To process transactions with mobile banking and e-wallet providers.
- Identity Verification Provider: Trusted and authorized third-party services are used to assist with KYC verification.
- Legal Authorities: When required to comply with government or court orders.
- Technology Partner: Trusted technology partners supporting site operations and security.
Please note — Jili never sells or rents your personal data to advertisers or third parties for commercial purposes.
5. Cookies and Tracking Technologies
Jili's website and app use cookies and similar tracking technologies to enhance your experience, remember your preferences, and analyze platform performance.
You can manage cookies through your browser settings. Please note that disabling certain cookies may limit some features of the site.
6. How Long Is Your Data Retained?
Jili retains your data for as long as your account remains active or as needed to provide our services. After account closure, certain information may be retained for a defined period to meet legal obligations.
7. Your Rights
Jili believes every user should have full control over their own data. You can exercise the following rights at any time:
- Right to Access: The right to know what information we hold about you.
- Right to Rectification: Request to correct inaccurate or incomplete information.
- Right to Erasure: Request to have your data deleted under certain circumstances.
- Right to Restrict Processing: Request to restrict the use of your data for specific purposes.
- Right to Opt Out: Option to opt out of marketing communications.
8. Protection of Minors
Jili strictly restricts access to the platform for anyone under 18. We do not knowingly collect information from minors. If we find evidence that a minor has been using an account, that account will be closed immediately and all associated data will be deleted.
9. Security Measures
Jili uses industry-standard security measures to protect your information, including:
| Security Levels | Technology | Benefits |
|---|---|---|
| Transmission | SSL/TLS 256-bit | Full Encryption for Data Transfers |
| Storage | AES Encryption | Stored data is protected against unauthorized access |
| Authentication | Two-Factor Authentication (2FA) | Preventing unauthorized access to your account |
| Monitoring | 24/7 Security Monitoring | Real-Time Threat Detection |
| Audit | Regular Third-Party Audits | Independent Verification and Vulnerability Assessment |
10. Changes to This Policy
Jili may update this privacy policy from time to time. You will be notified of any significant changes via email or an in-platform notice before they take effect. Continued use of the platform after changes are made will be considered acceptance of the updated policy.
11. Contact Us
If you have any questions or concerns about this privacy policy, please reach out to our support team. We are always here for you.