1. Home
  2. FAQ
General Inquiries

Jili FAQ — all your questions
All your answers in one place

From registration to withdrawal, you'll find answers to any jili question on this FAQ page. We're always here to help you resolve any issue.

30+ FAQs
6 Categories
24/7 Support
Answer in Bengali

Support Type

Jili offers you How can it help?

For any issue, reach out through our support channels — you'll get fast and effective assistance.

Live Chat Support

For the fastest resolution, use Live Chat. Our trained team is available 24/7 to help you in Bengali.

Email Support

For complex issues, send us a detailed email. We'll do our best to get back to you as quickly as possible.

FAQs & Guides

This page answers more than 30 common questions. Check here first — you'll find a solution to most issues right away.

Account Support

Get help with registration, login, KYC verification, and password recovery — anything account-related.

Payment Support

If you run into any issues with deposits or withdrawals, our payments team will resolve them promptly.

Game Support

Our gaming support team can help with game loading issues, cancelled bets, and any technical problems.

Browse by category

All FAQ

All Questions
Account
Payment
Bonus
Games
Security

Account

On the registration page, Enter your mobile number, email, full name, and password. Once your OTP is verified, your account will be activated. The whole process takes just 2 minutes.

No. Each person is allowed only one jili account. Creating multiple accounts violates our terms and may result in all accounts being permanently banned.

on the Login page Click the "Forgot Password?" link. An OTP will be sent to your registered mobile number or email. Use it to set a new password.

KYC (Know Your Customer) is an identity verification process. You will need to submit your national ID or passport before making a withdrawal. This protects your account and helps prevent fraud.

If your account is suspended, contact support via live chat or email. Have your KYC details ready to help identify the cause and resolve the issue. Most cases are resolved within 24 hours.

Payment

On the deposit page, Choose your preferred method — mobile banking, bank transfer, or e-wallet. Enter the amount and complete the transaction. Most methods are credited instantly.

Withdrawals are typically processed within 1–24 hours. Delays may occur if KYC verification is incomplete. Additional verification may be required for larger amounts.

The minimum deposit may vary depending on the payment method. On the deposit page, You can view the limits for each method. Maximum limits are also determined by your account level and verification status.

Please wait 30 minutes first. If it still hasn't arrived, contact support with a screenshot of the transaction or your reference number. We'll investigate and resolve it promptly.

Common reasons include: incomplete KYC verification, incorrect payment details, unmet bonus wagering requirements, or an account security review. Contact support to find out the exact reason.

Bonuses & Promotions

After creating a new account, a welcome bonus is automatically added when you make your first deposit. For full bonus terms and conditions, on the Promotions page Read more.

A wagering requirement means you must place a certain amount in bets before withdrawing bonus funds. For example, 30x means you need to wager 30 times the bonus amount. The specific terms are listed separately on each promotion.

A portion of your losses over a set period is returned as cashback. Weekly or monthly cashback is credited to your account automatically. For rates and terms, on the Promotions page Read more.

Yes, through our referral program — if a friend registers and makes a deposit using your referral code, you'll receive a bonus. You can find your referral code in your profile.

Games

jili offers thousands of games, including slots, Live Casino, fishing games, table games, and Sports Betting. In the game lobby to browse all available games.

Start by checking your internet connection and clearing your browser cache. Update your browser or try a different one. If the issue persists, contact support with a screenshot.

If a game is interrupted due to a disconnection, the system automatically saves your last state. Simply log back in to resume. For incomplete rounds, please contact support.

Some games offer a demo mode where you can learn the game using virtual credits. However, winnings in demo mode cannot be withdrawn.

Security

jili uses SSL encryption and a two-layer security system. Your data is fully encrypted. Keep your account even safer by using a strong password and enabling two-step verification.

Change your password immediately and notify support. We will review your account activity and take the necessary action. Never share your login credentials on an unrecognized device.

No. jili never sells your personal information or shares it with third parties without authorization. For more details, Privacy Policy read more.

You can set deposit limits, session time, and bet amounts from your profile settings. A self-exclusion option is also available. Learn more On the Responsible Gaming page, Read more.

Platform

from the Platform page Download the Android or iOS app. On Android, you can install the APK directly; on iOS, find it on the App Store. The full installation guide is available on the page.

Yes, you can play on a computer by visiting jili.ooo in any modern web browser. Chrome, Firefox, or Edge will give you the best experience.
Quick Links
Quick Tips
Complete your KYC early to avoid any delays when withdrawing.
Use a strong password and change it regularly.
Make sure to read the terms and conditions of each bonus carefully.
Save your deposit reference number.
If you run into an issue, contact support with a screenshot.
Direct Support

If you can't find your answer in the FAQ, speak directly with our support team.

Live Chat — 24/7
[email protected]
Average response time: 15 minutes

Still haven't found a solution?

Our expert team is ready to help you in Bengali — whatever the issue.

Live Chat
Email Support
Available 24/7

So what are you waiting for?

Did you find the answer to your question?
Join jili Now

A secure platform, thousands of games, and exciting bonuses — getting started on jili takes just 2 minutes.

Register Now View Game Lobby

Already have an account? Login

18+ | Play Responsibly | Responsible Gaming

বাংলা